Report a business behaving unfairly during the Coronavirus (COVID-19) outbreak

Use this service to report a business you believe is behaving unfairly during the Coronavirus (COVID-19) outbreak.

The CMA cannot provide advice and support to individuals. The information you provide will help the Competition and Markets Authority (CMA) to prioritise its action against possible breaches of competition or consumer law.

For advice and support on your individual case or issue, contact the relevant consumer advice organisation in your area.

Find out more about the CMA’s work in response to the pandemic so far on the CMA Coronavirus response page.

In completing this form, you will be asked to provide information about the behaviour you saw. This will include:

  • Business name
  • Business address, website or email address
  • When you saw the behaviour
  • What behaviour you saw

Please be aware the CMA will not respond directly to every report it receives, but is monitoring the information provided and will take action where appropriate.

The information you share with us about the business will be used by us, and possibly by other bodies, to monitor, and if necessary, to take action against, unfair business behaviour arising during the COVID-19 outbreak. If you complete this form, you will be given a choice about whether or not you want to provide your name and contact details. If you do provide your name and contact details, we will then be processing your personal data. ‘Personal data’ is information which relates to an individual who can be identified from it.

More information on how your data will be used

We will only process (use or disclose) personal data where it is necessary, in order to exercise our statutory functions. For example, to contact you (if you have chosen to provide contact details) about your complaint, or to help us develop our understanding of potential issues arising in connection with the Coronavirus outbreak, or to inform competition or consumer enforcement action, should that be appropriate. Where necessary, we may share personal data with other law enforcement, consumer or regulatory bodies (nationally and internationally).

When we process personal data, we follow data protection law, as set out in the General Data Protection Regulation 2016 (GDPR) and the Data Protection Act 2018, and other law designed to protect sensitive information. We will be the controller under data protection law. For more information about how and why we process personal data at the CMA for our work and for information about your rights, including your right to complain, read more in the CMA Privacy Notice.

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