Accessibility statement for coronavirus (COVID-19) business complaint form

This website is run by the Competition and Markets Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

What to do if you cannot access parts of this website

If you need assistance filling out this form, please email general.enquiries@cma.gov.uk or call 020 3738 6511 or 020 3738 6144. If you are unable to get through to someone, please leave a voicemail and a member of the team will get back to you.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: webteam@cma.gov.uk or General Enquiries, Competition and Markets Authority, The Cabot, 25 Cabot Square, London, E14 4QZ

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or email

You can contact the CMA by phone on 020 3738 6000, or by email at general.enquiries@cma.gov.uk

Technical information about this website’s accessibility

The Competition and Markets Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

The product selection page has multiple embedded controls, which does not currently comply with WCAG 2.1 AA standards. The team will explore how to fix this issue with future iterations, and in the meantime alternatives to the digital form are available for users affected.

Disproportionate burden

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). This fails WCAG 2.1 success criterion 2.4.1 (bypass blocks).

Interactive tools and transactions

Our form is built and hosted through third party software and ‘skinned’ to look like our website. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).

How we tested this website

This website was last tested on 1 April 2020. The test was carried out by the Competition and Markets Authority and Not Binary.

We tested a number of different response combinations, and used the WAVE accessibility tester, which showed no errors for the majority of the pages.

There are some errors for more complicated pages, in particular the product selection page where there are multiple embedded controls.